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Compromised Wastewater System Impacts Cinco Ranch Neighborhoods


Katy Magazine News - Katy, Texas

September 1, 2017

Due to Hurricane Harvey and the standing water in the flooded areas of Cinco Ranch, the water authorities have reported issues with the wastewater systems.

This article refers to Cinco 1 (the original, older part of Cinco Ranch, not the West Cinco Ranch newer areas which is referred to as Cinco 2)

ANSWERS PROVIDED BY SEVERN TRENT

What's going on with the Cinco Ranch wastewater system?

Currently, Cinco 1 South is experiencing severe flooding and water treatment capabilities have been impaired. This services Cinco MUDs 1, 2, 3, 9, 10, 12, and 14

Customers in the Cinco 1 Central areas being asked to curtail any activities which use significant amounts of water i.e. clothes washing, dishwashing, and bathing. Showering and using the toilet are acceptable. Cinco 1 South) services Cinco MUDs 5, 6, 7, and 8

There is a distinct possibility that customers in these MUDs will experience back-ups. As soon as the flood waters recede, pumping equipment will be deployed at district lift stations to relieve the system.

Is my water safe to drink?

Yes. Customers served by the Cinco 1 have safe drinking water. At no time during this event has the water system supplied water that is not safe to drink and at no time have we experienced a loss of water pressure. Water is safe and continues to meet all federal guidelines as required by law.

Cinco 1 Central customers sanitary sewer services are not affected by the flooding. You may use your sanitary sewer as normal.

What may happen from the Cinco 1 South system being compromised?

As Cinco 1 South is underwater, sanitary sewer facilities in your house (bathtub, toilet, shower, sinks) may back up. If this happens, call 281-398-8211 and report the issue. Severn Trent will come out and evaluate the situation and take necessary actions to attempt to rectify.

What can residents to do help?